FAQ's

A & A Digital provides a range of answers to frequently asked questions to help with managing your digital solution products.

Installation

Our experienced team can install digital solution products to a wide range of environments within the education, corporate, and commercial sectors.

Technical Support

If you have an issue with your device or simply need a walkthrough on how to carry out a task, simply contact us for assistance.

Technical Support

A & A Digital support does not end when you take out a purchase agreement, we are always available to help maximise the potential of your systems throughout ownership.
Our staff are friendly, patient, and experienced, and we will provide you with your own dedicated training contact who is familiar with your business. Furthermore, A&A provide one-to-one or group training sessions will be conducted following the installation of the device, enabling your staff to be at ease in operating the equipment and following the demonstration should you require more information or a reminder, do not hesitate in calling to arrange a further demonstration.

A&A Digital Solutions technical support

Frequently Asked Questions

  • Visitor Management Systems
  • Why is it important for visitors to sign-in when visiting an organisation?

    It is important for visitors to sign in to ensure they are safely looked after whilst on your business premises ensuring health and safety policies are complied with along with GDPR (General Data Protection Regulation). This includes efficiently accounting for everyone should you have an emergency evacuation procedure, ensuring they are authorized to be on the premises in the first place, and that they comply to any potential non-disclosure agreements of your company or facility.

  • How do you manage office visitors?

    Simply ask all office visitors to sign in and sign out using the visitor management system just as you would with the paper visitor book, but faster and more secure. This can be achieved either by typing on the touchscreen interface, scanning a personal QR code for contactless sign in.

  • What happens if the visitor does not sign out of the visitor management system?

    If the visitor does not sign out, that is ok. You can either sign the visitor out using the web dashboard or enable an option in the visitor management software to have all those visitors that have forgotten to sign out, to be auto signed out at a time set by yourself. For example, 12:15am the following morning. It is recommended that the visitor is urged to sign out to meet company requirements so potential evacuation procedures run efficiently.

  • Why is visitor management important?

    Visitor management is a hugely important part of businesses around the world. The paper visitor book has long been the way to manage the process, although with a lack of data privacy compliance, this is no longer a suitable process and so the book is now being replaced with these smart visitor management systems which allow you to;

    • Identify who is within your business premise
    • Identify potential threats
    • Adhere to stricter data privacy compliances
    • Ensure qualification requirements are met and tracked for renewal
  • Video Wall
  • Determine the needs

    Pinpoint what the video wall will be utilised for. Whether is it for advertisement at a retail location, a presentation in a classroom, education in a conference room or training room, or high-resolution mapping in a command-and-control centre, people utilise video walls in all sorts of ways.

    One thing to ask yourself in the beginning is, “Will this video wall be interactive?” If you plan on using your hands to touch the video wall, call up or expand content, then yes, your video wall will need to be interactive.

  • How many images will be shown?

    If you want the ability to stretch and resize a video window, have multiple video sources playing simultaneously on the video wall, switch from a single large picture to many smaller sized pictures then you will need a video wall processor that can set the window arrays into different variations and positions.
    Most control rooms use a multi window processor(s) because they have multiple sources (computer data, streaming video, CCTV, broadcast, surveillance, 3D) of visual information they need to view and monitor real time. Knowing what source you want to view and display will determine what type of processor or scaler you will need and how to format it.

  • Content is key

    It is vital to know and connect with your audience. Understanding the demographics of your audience will help determine the type of content to use as well as how to display it. Will you be catering to a young Gen Z audience that craves fast motion and colour? Will your wall be more informational and subtle with cool and calming colours? Will your video wall be used for campus mapping or wayfinding?

    Answering these questions will save you time and money in producing quality content that is fun, attractive, and informational. If you need assistance with content just let us know and we’ll show you how to produce award winning content.

  • Go native

    Depending on the aspect ratio of your video wall, your content may need to be created specifically to be played in its native resolution. If your media needs to be manipulated to match the aspect ratio of your video wall that will call for a different piece of equipment that can upscale or downscale your media to fit your video wall.

    All equipment, programming and media management must be taken into consideration to maximize the quality of the image.

  • Commercial Grade Equipment

    There is a big difference between consumer grade displays and commercial grade displays. Commercial grade displays will be more expensive but there is a good reason why. They are built to be run for longer hours in more hostile environments.

    Differences exist from mounting solutions, temperature, and colour control, RS-232 communication, display run time, run time to mean failure and warranty all play into determining which approach to take.

    Interactive video walls necessitate the use of commercial grade products as they incorporate hardened glass for multi-touch capability. If you are looking for a professional installation, we have you covered, as we only work with the best commercial grade manufacturers in the AV industry.

  • Choose an Appropriate Mounting System

    If you want to save money down the line, choosing the right mounting solution is key. When it comes to maintaining, servicing, and supporting your displays in the future you will want a display mount that offers easy access to failed parts.

    Structure is also an often-overlooked variable. When mounting large video walls, sometimes additional support structure is needed to handle the weight of the video wall. This calls for additional engineering but is a particularly important step. If your video wall installer has not considered structural support in the wall, behind the mounts, it could lead to system failure or personal injury.

  • Temperature control

    Keeping the displays cool will result in longer life from the equipment. This is important to factor in as video walls generate heat quickly.

    Adequate ventilation using fans and often enclosed casings (like in outdoor use) are solutions to keeping your video wall running 24/7 with little to no issues.

    Make sure your video wall financial plan includes a budget for cooling, it will not only extend the life of your system but also your investment.

  • Determine Electrical Requirements

    Electrical requirements are a big factor when planning a video wall installation. It takes a lot of power to run a video wall.

    Determining the proper power consumption and assigning the right power supplies are crucial for the long life of your video wall.

    A surge suppressor is beneficial to make sure any spikes in power do not damage your video wall. They are great for preventing crashes, reboots and avoiding power related performance problems.

  • Professional Video Wall Installation

    There is something to be said about quality and experience. And we have both.

    Our video wall services are unmatched in the industry with dedicated project managers and professional lead installers. Every video wall is pre-staged and tested in our Video Wall Lab in accordance with AV9000 standards.

    Our highly qualified staff is just itching to make your project a success. A & A want to ensure your video wall integration is a truly professional one that will give you a commercial-grade display that is right and bespoke to you.

  • Preventative Maintenance

    Preventative maintenance is paramount to keeping your video wall up and running for years down the line.

    This is often done on a pre-determined schedule and includes things like shading and temperature adjustment, colour adjustment, checking for broken parts such as faulty fans, failed terminations, corrosion or other hardware or cabling issues.

    Think of preventative maintenance on your video wall the same way you would look at maintenance on your car. If you perform scheduled maintenance to keep it running and in good shape, it will bring you exceptional experiences for years to come.

  • Interactive Touchscreens
  • What is Multi-Touch Technology?

    Multi-Touch technology works with touch screen interfaces, like those found on smartphones and tablets. It allows users to interact with their devices in a multitude of ways, by expanding the variety of interface options. Instead of simply swiping and tapping, multi-touch allows for zooming, scrolling, selecting, and more. It is designed to provide touch-screen interfaces with the same sort of flexibility and usability that a traditional mouse and keyboard provide, while also providing for a more intuitive and seamless user experience.

  • How do I clean my interactive screen?

    To clean dust, dirt, and finger grease, spray a glass cleaner onto a soft cloth and wipe the screen surface.

  • Do I have to use special pens on the interactive screen?

    The touchscreens we provide come with an advanced active pen with powerful and ergonomic performance, which sits snugly in the hand and gives even more satisfaction and confidence to any user’s Pen-on-Paper touch experience. The active pen gives the presenter or trainer quick and intuitive access to annotation options or pre-set configurations via the smart micro-switches built into the pen.

  • What screen best fits our needs?

    Having a strategy for how you bring personal tablets into the classroom is paramount – for example you may want to provide each pupil with a specific tablet or operating system that works in harmony with a teacher’s interactive touch screen. Alternatively, you can introduce a BYOD policy allowing students to bring their own compatible device. The latest interactive touchscreens enable greater connectivity between student and teacher devices.

    The ongoing running costs for interactive whiteboard and projector systems are more expensive than touchscreens, which do not require costly bulb changes and generally have a longer life.  For up-to-date software, content, and apps, it is advisable to choose the most recent technologies for both interactive touchscreens and personal tablets as these are geared towards collaboration and increased access. A secure Wi-Fi network, device compatibility and retaining a specialist Irish based Cloud provider to back up and store files should be at the heart of your decision-making process.

  • How are the interactive screens affected by sunlight?

    With interactive touchscreens, they are either mounted on a wall or placed on a stand in front of a meeting or class. They often face direct and indirect sunlight throughout the day. Due to this, all the screens we supply are fitted with an anti-glare film that reduces glare and reflections and minimises fingerprint marks. Documents and teaching materials are easy to read even in bight lighting conditions.

  • Digital Signage
  • Who uses digital signage?

    Digital signage is being used across all major industries, including entertainment, retail, hospitality, healthcare, transport, finance, government, and sport. The great thing about digital signs is that they are very flexible and can therefore be used for many different purposes.

  • Why should my business/organisation use digital signage?

    Traditional advertising is becoming less and less effective. Digital signage captures the attention of current and potential customers, and provides them with valuable, engaging content. This enables you to effectively communicate with them: whether to provide the latest session times in your cinema, promote your two-for-one offer, or create interest for your new store that is opening next week. Digital signage is flexible, scalable, easy to use and more cost-effective in the long term.

  • What is required to set up a digital signage system?

    There are three key components to a digital signage system: the digital display, the software, and the content. There are also a lot of extra add-ons you can use, such as our sign eye audience measurement and analysis tool.

  • What kinds of digital signage displays are available?

    The most common digital signage displays are LCD or plasma, but computer screens can work as well. Really, if the screen has an accessible HDMI port, you can use it as a digital signage display. Of course, the quality of digital displays will vary, and it is always best to use one that is recommended specifically for DOOH media.

  • What kind of content can I show?

    Digital signage displays can show a wide range of content, including just about any video format you can think of (MPEG-1, 2 and 4; AVI; WMV; QuickTime; and HD/HDTV) as well as common image formats (JPEG and PNG), animation formats (Flash), websites, and even live television if you have a satellite receiver, cable box or antenna.

  • Can I display my content on multiple screens?

    Absolutely: you can display the same content on all your screens or choose to have different content for some/all of them.

  • Is it easy to change content?

    Super easy! This is one of the key benefits of digital signage: you can change your content at the touch of a button using digital signage software.

  • What is the best DVI cable for a high-quality digital signage install?

    We prefer to use DVI-D Copper Cables which are designed to carry digital-only signals between the graphics card and the digital video display. If you are trying to connect two digital-only devices, you should use DVI-D cables.

    We prefer DVI-D cables that are configured for dual-link operation which feature a full set of pins for increased bandwidth. We also look for cables with thicker, 24-gauge wires which allow for super high resolution. Most consumer-grade cables only feature thinner, 28-gauge wire which limits systems to lower resolutions and transmission distances of less than 5 meters.

  • Can the Signbox digital signage system support and manage SMIL screens?

    Yes, the Signbox sign Manager software fully integrates SMIL digital signage players in the digital signage network alongside regular PC-based digital signage players.